Thank you for shopping with Bucklayer. Every piece is crafted fresh for you, and we want it to feel exactly right. If it isn't, you can request a return or exchange under the terms below.
You may request a return or exchange within 14 days of delivery. Requests made after 14 days may not be accepted.
To be eligible, your piece must be:
Please don't attach tape, labels, or shipping documents directly to the original packaging. Items returned with damaged or missing packaging may be refused or subject to a reasonable deduction.
If the size isn't right, email us with your order number, the size you ordered, and the measurements you took. We'll happily arrange an exchange, subject to availability.
If your piece arrives with a defect in the leather or craftsmanship, or it isn't the item you ordered, contact us within 14 days of delivery with your order number and clear photos. Once we've reviewed it, we'll replace it or refund you, whichever you prefer.
Natural variations in leather, such as grain, texture, slight color differences, and small marks from handcrafting, are part of the material and aren't considered defects.
Please don't send items back to the sender address on your package, as returns sent to an unapproved address may not be accepted.
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 3 to 7 business days. Your bank or payment provider may take a little longer to show it in your account.
If the returned piece is worn, damaged, or missing its tags or packaging, we may refuse the return or deduct a reasonable amount from the refund.
If a package comes back to us because of an incorrect address, refused delivery, or an uncollected parcel, the customer may be responsible for the related shipping costs.